SevenOddosFence Posted April 21, 2016 Report Share Posted April 21, 2016 This Ridgid LSA bullcrap is really starting to push me away from Ridgid and on to new brands. I recently bought the hand held Palm screw gun and it comes with LSA. I registered it the next day and it comes back NO WARRANTY ON THIS ITEM......I call Ridgid today and the woman says maybe its because it was registered same day it was bought. I explained it wasnt same day it was next day. She says try again today. So I do it again today and it does same thing. I call back and the woman who answers was obviously bothered by having to talk on the phone. Her only explanation to me was well maybe that tool isn't covered. I said well why does the box say lifetime warranty ? She says I can not answer that. A lot of good that does me. I am seriously going to start switching over to DeWALT. 1 Quote Link to comment Share on other sites More sharing options...
JimboS1ice Posted April 21, 2016 Report Share Posted April 21, 2016 Wow that's terrible service Jimbo Sent from my iPhone using Tapatalk 2 Quote Link to comment Share on other sites More sharing options...
SevenOddosFence Posted April 21, 2016 Author Report Share Posted April 21, 2016 52 minutes ago, JimboS1ice said: Wow that's terrible service Jimbo Sent from my iPhone using Tapatalk Your right it really is. It sad but there warranty is what has kept me loyal but that's slowly going away. I find myself looking at Dewalt more and more. Quote Link to comment Share on other sites More sharing options...
JimboS1ice Posted April 21, 2016 Report Share Posted April 21, 2016 Your right it really is. It sad but there warranty is what has kept me loyal but that's slowly going away. I find myself looking at Dewalt more and more. Dewalt makes some great tools, good warrenty service too, I think Milwaukee has about the best reputation for warrenty service and no cost shipping. 2 Quote Link to comment Share on other sites More sharing options...
SevenOddosFence Posted April 22, 2016 Author Report Share Posted April 22, 2016 1 hour ago, PROTOOLNUT said: Additionally, here is a video where a guy compares the power of the Rigid impact driver to the Milwaukee impact driver, the results will astound you! https://youtu.be/dLRB9_bl_gg?t=398 Pretty impressive Quote Link to comment Share on other sites More sharing options...
JimboS1ice Posted April 22, 2016 Report Share Posted April 22, 2016 Jimbo has done some video's on Rigid tools that has been leading me to beleive that they kind of suck. I think if your a home owner only, go Ryobi. If your a contractor, go Milwaukee, Dewalt, Makita, or Bosch. RIDGID is a bridge between ryobi and Milwaukee but they don't have the line up that their big brother or little sister has Quote Link to comment Share on other sites More sharing options...
chrismccabe484 Posted April 22, 2016 Report Share Posted April 22, 2016 I emailed them when I had a problem with my battery didn't take long for them to respond with an honest and helpful answer try that instead Sent from my SCH-I545 using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
MikeInCtown Posted April 23, 2016 Report Share Posted April 23, 2016 On 4/21/2016 at 7:53 PM, PROTOOLNUT said: Additionally, here is a video where a guy compares the power of the Rigid impact driver to the Milwaukee impact driver, the results will astound you! https://youtu.be/dLRB9_bl_gg?t=398 That guy is a trip with his videos. I'm also not sure if he may have gotten a defective driver or not as the new Ridgid unit I had could easily undo a lug nut torqued to 140 foot pounds. Anyway, if the LSA is applicable then you will get an email asking to send the receipt in for registration. This has happened to a LOT of people since the beginning of the year, including me. I returned almost all the Ridgid stuff I bought and went with Milwaukee, but did save a 4.0 battery and charger kit so I'll have a lifetime battery and I can pick up a bare tool here or there if the price is right. BTW, you did buy the tool at Home Depot, correct? That is the only way you will be able to qualify for LSA status. Quote Link to comment Share on other sites More sharing options...
Shuutr Posted May 11, 2016 Report Share Posted May 11, 2016 I haven't had a problem yet. There were some that did require me to mail in copies of my receipts, but everything I have has been covered. Did you buy the palm screw gun new from home depot? Quote Link to comment Share on other sites More sharing options...
Tormund Posted June 24, 2016 Report Share Posted June 24, 2016 Interesting that customer service varies so much despite the tools being made by the same company. Are warranty issues handled separately? Been reading up a lot regarding the LSA, I wonder if a stern letter to perhaps Home Depot would make a difference. Start a petition or maybe some enterprising lawyer thinks there's a case for a suit. Quote Link to comment Share on other sites More sharing options...
DR99 Posted June 24, 2016 Report Share Posted June 24, 2016 They are part of the same corporate family Ridgid, Milwaukee, and Ryobi, but beyond that service is handled by each brand themselves. Milwaukee seems to handled as the most independent out of all of them Quote Link to comment Share on other sites More sharing options...
Tormund Posted July 22, 2016 Report Share Posted July 22, 2016 Just to add to the record here, took 10 business days for my kit to be approved that I submitted on the 10th of July. Quote Link to comment Share on other sites More sharing options...
AU Chevy Posted August 2, 2016 Report Share Posted August 2, 2016 I have submitted for a cordless hybrid fan and an 18 Volt kit that included a drill, driver and job max. Both submittals took less than a week for approval, both were bought online. The job max also came with the toolless head. Quote Link to comment Share on other sites More sharing options...
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