gsoriano

This was the conversation I had with Ryobi when I was informing them about why I was frustrated with my batteries that won't work anymore. Guess I'll be looking at Ridgid from now on. Comments 2014-04-21T23:59:23-04:00 I would like to say that I am extremely disappointed in the One plus Li-Ion batteries that I have. I was given them as a gift since I owned a set of Ryobi One plus tools. In less than a year and a half 2 batteries are dead. My charger blinks red then green pretending to charge them then stays lit on green. When I grab the batteries (either one) none of them work. I have always been impressed with Ryobi and had been a faithful customer up until this point. I work around a lot of tools and not having a battery that works is the most frustrating thing to happen. 2014-04-22T00:01:16-04:00 I must add, that I hope someone from your R&D group should look online and see how many people have turned away from Ryobi due to the battery issues. 2014-04-22T09:01:54-04:00GERRY There are no issues with the batteries. If maintained properly they will not have any trouble. store between 50-100 degrees charge the batteries every 4-6 weeks to maintain the cell life remove from the charger once they are fully charged. let the battery cool after each use before you charge. To obtain warranty coverage/service or repairs if you are located within the Continental U.S., you may return the complete product to The Home Depot store nearest you. The Special Services Desk Representative can help you with repair process and procedures for your product. You also have the option of taking your complete product to your nearest Authorized Ryobi Service Center for service or repair. If you are located outside the Continental U.S., you will need to take or send your product in to your nearest Authorized Ryobi Service Center for repair. Your closest Authorized Ryobi Service Center can be determined from the service center locator through the URL link below, by searching based on your mailing zip code. If you should need further assistance in locating a service center, please contact the Ryobi customer service phone staff at 1-800-525-2579. If the purchase receipt is no longer available to verify warranty coverage, the products serial number can be used to determine the products warranty status. http://www.ryobitools.com/support/service_center_locators With accessories like extra batteries and chargers, you must provide the Home Depot receipt to the warranty service provider, along with a tool for testing. If you purchased factory reconditioned power tools, they carry a one year warranty only, with the receipt. Best regards, Tim Beasley One World Technologies, Inc. 2014-04-22T12:06:08-04:00 Tim, 2014-04-22T12:09:54-04:00 Tim, I have been using power tools for more than a decade. I know how to use my tools as well as the accessories that go with them. As I mentioned, I cannot believe that Ryobi has not addressed the discontent that a lot of people have who own your tools. Your response is very condascending and I would guess that people will feel the same when they read about it after I post it. Thank you for the tips I, just like most every Ryobi owner already knows.