Warranty By Manufacturer

[KnarlyCarl]

Oh, if someone noticed in that other thread, my Bosch GPL3T torpedo laser level said "Factory reconditioned" on the sticker because it was sent in on a warranty too.

 

They were very easy about the whole process, online form, they pay shipping both ways, and it took about week and a half to get back. Easy process!

..

[KnarlyCarl]

Looks like I'll be going through Ridgid's warranty process to see how to take care of a little issue that I only just noticed

 

Don't let the pic confuse you, these are two of my rapid grip wrenches side by side, the pins sticking through are held by a flat coiled piece that I do not have the technical term for. Anyways I happened to notice one has popped off!

 

l..

 

[KnarlyCarl]

From Ridgid:

 

Not to be confused with the Ridgid Power Tool branch, I'm referring specifically to The Ridge Tool Co in Elyria OH

 

https://www.ridgid.com/us/en/full-lifetime-warranty

 

 

 

 

What is Covered

RIDGID tools are warranted to be free of material and workmanship defects.

How Long Coverage Lasts

This warranty lasts for the lifetime of the RIDGID tool. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.

How to Obtain Service

To obtain the benefit of this warranty, deliver the complete product via prepaid transportation to Ridge Tool Company, Elyria, Ohio, or any authorized RIDGID Independent Service Center. Pipe wrenches and other hand tools should be returned to the place of purchase.

What We Will Do to Correct Problems

Warranted products will be repaired or replaced, at Ridge Tool’s option, and returned at no charge; or, if after three attempts to repair or replace during the warranty period the product is still defective, you can elect to receive a full refund of your purchase price.

What is Not Covered

Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Ridge Tool shall not be responsible for any incidental or consequential damages.

How Local Laws Relate to the Warranty

Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, or country to country.

No Other Express Warranty Applies

This Full Lifetime Warranty is the sole and exclusive warranty for RIDGID products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of the Ridge Tool Company.

Executing the RIDGID Lifetime Warranty

Ridge Tool Company offers a comprehensive lifetime warranty to support products purchased under the RIDGID Brand, excluding licensed goods.

RIDGID branded products are built with reliability, dependability and durability and are covered by a Full Lifetime Warranty against defects in materials or workmanship.

In the event that you have a problem with your RIDGID product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner. For warranty information on RIDGID licensed goods, visit www.ridgid.com

NORMAL WEAR AND TEAR:

Commonly, our tools are used on job sites in the most demanding applications and environments. Under these conditions and over time, the RIDGID product may experience normal wear and tear and require service. While normal wear & tear is not considered a "defect" and is not covered by the RIDGID Lifetime Warranty, it is our goal to get your tool back in service a soon as possible. To help expedite this service, Ridge Tool offers a complete assortment of service parts and a network of RIDGID Independent Service Centers to meet your service needs. Our Service Center Network has been Factory Trained to provide quality repair service as well as accurate determination & execution of RIDGID warranty if required. For a complete list of RIDGID Independent Service Centers visit www.ridgid.com.

DEFECTS IN MATERIALS OR WORKMANSHIP:

It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the products life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.

 

 

..

[KnarlyCarl]

I took in my rapid grip 10" pipe wrench because a retaining ring popped off, as shown in the pic above. It's a hardware store that has a large selection of DeWalt and Milwaukee, albeit more expensive than most retailers.... But I decided to see if they could help me with my Ridgid pipe wrench. 

 

A week later I get a call that the wrench was serviced and they found an e-clip to replace the retaining ring with 

 

This is the kind of ring that was on my wrench: 

 

 

..

This is what they wanted to throw on there from a spare parts bin in its place:

..

 

I said that won't work, we need the original retaining ring like my other pipe wrench has. They are an authorized service center and they wanted to do this to me.....

Should have just taken care of it myself through Ridgid website...

 

As of now, they have the wrench still and are looking into getting the correct retaining ring. 

 

I'll update here as the story unfolds

[KnarlyCarl]

Update:

 

Sad to say it did not go smoothly with this particular service center

 

First I was a bit insulted they think i wouldn't mind a different replacement part that came with the wrench (see above post) as though it would't make any difference to me. 

Secondly, between the last post and this one, there has been zero communication from them, in fact, the last thing was a voicemail on Dec 27th regarding using an e-clip for my wrench. I did call them back that day, though explaining that repair wasn't sufficient. The service center also said in the voicemail they wouldn't charge to do the repair (Thank you, Ridgid lifetime warranty)

Having not heard from them since, i decided this morning to got there and just get my unfinished wrench and just leave it at that, be civil, but take my business elsewhere.

The third strike is they completed the repair without having contacted me first about the cost, the covered warranty or any details before they did the work. I walked in there expected there was no work done on the wrench, having not heard anything from this place yet, so i was very surprised it was repaired. The invoice was dated Jan 10th, at the time the repair was made, and they hadn't called me yet!! 

Fourth thing was they reneged on their previous promise and said I was due the repair cost, which was $27!! The wrench costs $25!! Are. You. Kidding. Me?  Did it not cross anyone's mind to check the value of a tool before looking into the repair? Besides, this is a warranty, does not compute, I do not think they went about this in a professional or thoughtful manner.

I brought these details to their attention and they grudgingly accepted, and were a bit argumentative about this too! I kept my tone level and stated the facts, nobody gets anywhere then name calling or yelling ensues. To me, this was strictly business, and holding them accountable on their word. This was nothing personal, i'm sure they have a loving family they go home to at night and are respected individuals in their family's eyes. This whole ordeal was over in a matter of a couple minutes, I walked out with my wrench and that was it, no drama.

[DR99]

Wow that is some fucked up shit This is why I hate dealing with service centers sometimes they seem to take forever, and all they really want to do is screw you out of a warranty claim and charge you for the repair

[Jronman]

so Ridgid's and Milwaukee's warranties are essentially the same except for the time the warranty lasts?

[KnarlyCarl]

4 hours ago, Jronman said:

so Ridgid's and Milwaukee's warranties are essentially the same except for the time the warranty lasts?

Keep in mind the Ridgid above that i dealt with is not Ridgid Power tools, which is run by TTI, the same parent company of Milwaukee.

The Ridgid that makes the pipe wrenches is The Ridge Tool Company out of Elyria, OH

https://www.ridgid.com/us/en/contact-us

.

 

The Ridgid Power Tools is associated by name only, no similarites whatsoever.. and sold exclusively at HomeDepot

https://register.ridgidpower.com/sign-in

.

 

 

 

 

[JimboS1ice]

Also Ridgid Power tools is less of a warranty even though its "lifetime" its a service agreement meaning if they feel that they don't want to replace your tool you may get parts or you may be shit out of luck, also you MUST have your receipt where as Milwaukee is doesn't matter, its based off the serial #

 

@Jronman

[Jronman]

both only cover factory defects or manufacture error?

[JimboS1ice]

Ridgid covers what they want to lol oh you looked at it once? Denied!!

Hope they never get blue tooth, oh you over torqued a fastener? Denied!!
Our records show on March 31 you used a 4" hole saw, it's only rated for 3 63/64, denied!!


Sent from my iPhone using Tapatalk

[BMack37]

On 2/25/2017 at 10:25 PM, KnarlyCarl said:

Update:

 

Sad to say it did not go smoothly with this particular service center

 

First I was a bit insulted they think i wouldn't mind a different replacement part that came with the wrench (see above post) as though it would't make any difference to me. 

Secondly, between the last post and this one, there has been zero communication from them, in fact, the last thing was a voicemail on Dec 27th regarding using an e-clip for my wrench. I did call them back that day, though explaining that repair wasn't sufficient. The service center also said in the voicemail they wouldn't charge to do the repair (Thank you, Ridgid lifetime warranty)

Having not heard from them since, i decided this morning to got there and just get my unfinished wrench and just leave it at that, be civil, but take my business elsewhere.

The third strike is they completed the repair without having contacted me first about the cost, the covered warranty or any details before they did the work. I walked in there expected there was no work done on the wrench, having not heard anything from this place yet, so i was very surprised it was repaired. The invoice was dated Jan 10th, at the time the repair was made, and they hadn't called me yet!! 

Fourth thing was they reneged on their previous promise and said I was due the repair cost, which was $27!! The wrench costs $25!! Are. You. Kidding. Me?  Did it not cross anyone's mind to check the value of a tool before looking into the repair? Besides, this is a warranty, does not compute, I do not think they went about this in a professional or thoughtful manner.

I brought these details to their attention and they grudgingly accepted, and were a bit argumentative about this too! I kept my tone level and stated the facts, nobody gets anywhere then name calling or yelling ensues. To me, this was strictly business, and holding them accountable on their word. This was nothing personal, i'm sure they have a loving family they go home to at night and are respected individuals in their family's eyes. This whole ordeal was over in a matter of a couple minutes, I walked out with my wrench and that was it, no drama.

 

Leave them low feedback on Google, to my small business, that's a big deal to have good feedback. It's our only form of advertisement and it's meant to keep you accountable and protect future customers.