comp56 Posted October 2, 2017 Report Share Posted October 2, 2017 The Bad..... woke up this morning wife says we might need a new dryer, I look at it and sure enough, the stainless steel drum is all cracked around the outer edge near door. natural gas dryer was about 9 years old no sense getting it fixed so we go on line and look at Lowes and Home Depot, don't need a real fancy one so look at close to entry level models. The Good.... Oh look Lowes has a sale on (20% off ALL appliances) hmm ok look at Home Depot and sure enough they have a model the same as Lowes but $75 more. ok let's go to Home Depot and price match it.. The ugly.... we get to HD and go straight to appliances, young guy there is looking at the ceiling bored out of his tree.....I ask him Hi do you have model XXXX in stock if not I would like to order one. He says one sec and walks away.............................15 minutes later I see another employee walking down the isle and ask him can you find someone to help us as he was carrying a walkie talkie he says sure............15 minutes later again nothing.......so I say to wife let's just go to customer service and just order it......well we get there and there are a couple people in front of us, so while we are waiting we see the second guy telling the first guy about us and look right at us but do nothing..........( we were only about 20 feet away) .......then the second guy comes close to the customer service desk and the young girl working asks him if he could help her out by dealing with us ...........as he comes even closer to the desk I say I would like to order a gas dryer I know the model number blah blah blah..........he freaks and yells this to me ......STAY RIGHT HERE I WILL GET SOMEONE FROM APPLIANCES TO HELP YOU BECAUSE YOU JUST CAN'T ORDER WHATEVER YOU WANT WHEREVER YOU WANT THERE ARE SPECIAL FORMS FOR APPLIANCES> >>>> IT IS PRETTY HARD TO HELP YOU IF YOU DON:T STAY STILL.... I'm talking yelling this at me like I was a 8 yrs old kid, I say you know what you little #$%^$, we came in here almost 45 minutes ago now to buy a dryer knowing what we wanted and between you and the airhead partner of your are both useless waste of time. we will go to LOWES go $%#^& yourself. get outside I phone the general manager of the store as we drive across the parking lot. I explain to him about how the guy screamed at me and he said please come back and I will deal with you personally........take a look at the invoice.... 1 Quote Link to comment Share on other sites More sharing options...
JMG Posted October 2, 2017 Report Share Posted October 2, 2017 You should have walked back out and found the knucklehead and thanked him for the huge discount and informed him that it would not have been possible without his help... 1 Quote Link to comment Share on other sites More sharing options...
BMack37 Posted October 3, 2017 Report Share Posted October 3, 2017 What's funny is that this sounds more like my dealing with Lowe's...except their general manager would never be reachable and if by some accident they were they'd tell you they can't help you. Quote Link to comment Share on other sites More sharing options...
comp56 Posted October 3, 2017 Author Report Share Posted October 3, 2017 we had an issue with Loews a couple weeks ago when installing new sub flooring, I bought 16 sheets of tongue and groove 23/32" but they only had 5 in stock so at the time I took them home and started installing them. Then 3 days later Lowes called and said the remaining sheets are in so I sent my son to go get them and told him to carry them up to the top level of the house, so him and his friend carried them up. The next day with out thinking I went to install the next sheet that my kid picked up. oh boy they are not 23/32" they are 19/32" look the same but slightly thinner.....so I call Lowes I read off the tag numbers and everything is the same but the sheets are thinner. He asks to give him a few minutes and he would call me back. so about 20 minutes goes by and he calls and says umm well there was a mistake in labeling they put the wrong tag on the wrong sheets come down and he would have the right 11 sheets ready for me. I told him I'm not about to load the 11 sheets that I have here and bring them back today by myself ( 2 levels through my house) he says can I use the thinner sheets? I said it's possible he said then don't worry about them and just keep them and there will be no charge for the right ones. Quote Link to comment Share on other sites More sharing options...
Logan Posted October 3, 2017 Report Share Posted October 3, 2017 Its too bad that they think they can treat customers like that Quote Link to comment Share on other sites More sharing options...
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