dontbuymilwaukee Posted October 13, 2017 Report Share Posted October 13, 2017 I bought the Milwaukee impact M18 Fuel drill and driver set. First impressions very good. Then the chuck on the drill failed after a few months and Milwaukee claim it only has a 90 day warranty. WTF. They say it is a 'wearable item'. WTF. So the motor isn't ? The bearings aren't ? The On-Off switch isn;'t? Perhaps if the chuck wasn't so crap in design then they would have a longer warranty. Never buy Milwaukee again. 1 Quote Link to comment Share on other sites More sharing options...
DR99 Posted October 13, 2017 Report Share Posted October 13, 2017 Did you call Milwaukee directly or go to a service center? Never heard of them denying a claim on a chuck before. 2 Quote Link to comment Share on other sites More sharing options...
Milwaukee Tool NA Posted October 17, 2017 Report Share Posted October 17, 2017 Hi! We are sorry to hear about your drill. All of our power tools are backed by a 5 year warranty with a 90 Day Satisfaction Guarantee. Can you please send an email to us at socialmedia@milwaukeetool.com so we can assist with getting this resolved? 5 Quote Link to comment Share on other sites More sharing options...
SetBuilder Posted October 17, 2017 Report Share Posted October 17, 2017 Who said it was only a 90 day warranty? Milwaukee will even pay the shipping both ways for repairs https://www.milwaukeetool.com/eservice 1 Quote Link to comment Share on other sites More sharing options...
khariV Posted October 17, 2017 Report Share Posted October 17, 2017 This sounds fishy - I'd love to know who said the chuck was subject to wear and not under warranty. Dodgy service center perhaps? Quote Link to comment Share on other sites More sharing options...
DR99 Posted October 17, 2017 Report Share Posted October 17, 2017 47 minutes ago, khariV said: This sounds fishy - I'd love to know who said the chuck was subject to wear and not under warranty. Dodgy service center perhaps? That's what I was thinking we have had a few guys have issues with service centers being shitty either trying to get money for a repair, or they just don't want to deal with even doing the repair. I honestly think the rates they get for warranty work must suck it could just be flat rate of a few bucks and they just send it in. Quote Link to comment Share on other sites More sharing options...
BMack37 Posted October 17, 2017 Report Share Posted October 17, 2017 Either this is a troll account or he got a BS story from someone that isn't working directly for Milwaukee. Even their reconditioned tools carry a one year warranty. I imagine he won't be posting again, their username points towards a troll account. 4 Quote Link to comment Share on other sites More sharing options...
justinkendall Posted October 17, 2017 Report Share Posted October 17, 2017 I've had no issues with warranty repairs. My M-Spector went to the service center last Fall and they sent it out to be repaired. Came back within a week and it was just over 3 years old at the time. A few months ago I sent back a 8 month old 1.5ah M18 battery due to failure to charge. I went through eService for it and had a brand new 1.5ah battery in my hands in a week. I actually really like the chuck's on my Milwaukee drills. 1 Quote Link to comment Share on other sites More sharing options...
khariV Posted October 17, 2017 Report Share Posted October 17, 2017 The only problem I ever had with Milwaukee service was with a service center. The screw knob that secures the sliding head on my 12" SCMS sheared off and the body of the bolt was of course stuck in the threads. The saw was only a year old but the service center said that it wasn't under warranty because that was a consumable part and they couldn't figure out how to charge back to Milwaukee for the work to drill it out and replace it. I ended up paying I think $50 (a half hour of tech time) to drill it out and like $15 for a new knob screw. It sucked, but I wasn't about to pack up a 75 lbs saw and ship it back, even on someone else's dime. Quote Link to comment Share on other sites More sharing options...
kornomaniac Posted October 18, 2017 Report Share Posted October 18, 2017 Seems very much like a troll account ? Quote Link to comment Share on other sites More sharing options...
aabee Posted October 20, 2017 Report Share Posted October 20, 2017 OP is a joke, both in content and handle. Quote Link to comment Share on other sites More sharing options...
Craz Posted January 19, 2021 Report Share Posted January 19, 2021 On 10/16/2017 at 9:00 PM, DR99 said: That's what I was thinking we have had a few guys have issues with service centers being shitty either trying to get money for a repair, or they just don't want to deal with even doing the repair. I honestly think the rates they get for warranty work must suck it could just be flat rate of a few bucks and they just send it in. I personally use the milwaukee eservice all the time I have had to send in numerous 18 volt fuel tools and have nothing but SUPER SERVICE most of the time a replacement sent. One of them the chuck was bent in about 42 different ways (or so) totally warranted. No questions no if, ands, or buts. My husband does maintenance on gas plants where they separate crude oil into propane, oil methane etc.so his milwaukee tools are a must. Quote Link to comment Share on other sites More sharing options...
Dave morton Posted September 7, 2021 Report Share Posted September 7, 2021 Can someone provide a phone number for Milwaukee service or warranty? I have an 18v hand held drain snake that is maybe 2years old, but only used about 15times. The trigger seems fault as it will power the gun on but very very low, then it may go on full for a second and the no power, and so on. Quote Link to comment Share on other sites More sharing options...
Eric - TIA Posted September 8, 2021 Report Share Posted September 8, 2021 I don't see a phone number. Just the warranty contact page. I will keep looking and see if I can find anything. Quote Link to comment Share on other sites More sharing options...
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