Demetrio Moreno Posted November 29, 2018 Report Share Posted November 29, 2018 So I recently unfortunately had about 80% of my cordless dewalt tools stolen. As sad as it was to lose most of my tools that meant I get to buy new tools!!!! And who doesn't like to buy tools!!!! So anyway I bought the flexvolt new stuff since all my tools were about three to four years old. So I bought these tools within a two month period . Worm style drive saw. Miter saw 12inch flexvolt. Flexvolt Angle grinder. Flexvolt table saw. A few days ago I was using my angle grinder and I had a very small bind so the break engaged and I thought pretty cool safety. But then the grinder didnt turn back on!! So I thought maybe its the battery. So I changed the 6ah battery and tried all the other ones. I have 6. 6ah and 1. 9ah battery . Nothing !!!! So I called dewalt to try and figure out it theres a brake release switch or something. But no there is no button lol. I talked to the very nice lady from dewalt and she gave me the address to a service center to take a look at it and determine what's the problem. I thought ok cool no biggie. So today I got to work and had to install a bunch of base so I set up my miter station and everything.. the I go to start my first cut and nothing happened no power. So I checked the battery and it's all green lights on all batteries. Nothing works . None of my new tools work . So my first reaction was to call dewalt to see what I can do . I go over to the service center and keep in mind I'm upset so I'm going there with the intention of argument . But let me tell you!!! As soon is I walked in I was greeted like as if they were waiting for me. I explained and they said they will replace all the batteries and they took in all the tools to see what happened. I turned in flexvolt table saw-flexvolt miter saw -flexvolt grinder flexvolt worm style drive . I'm still upset that I lost a big part of the day and we all know time is money. And I'm on a super tight deadline Ive set for myself. Luckily I have a corded 12 inch miter saw so I still got my goals done but that's not the point. And thank goodness for the 18g battery power brad nailer . So at the moment I have no idea what happened to the flexvolt batteries or the tools . None of the tools turned on. I'm extremely happy with the customer service of Dewalt. 1 Quote Link to comment Share on other sites More sharing options...
Jronman Posted November 29, 2018 Report Share Posted November 29, 2018 That is some good customer service. That is a big reason I like DeWALT. Anytime I have had an issue they have taken care of it. I have had 2 flex 2/6 batteries refuse to charge and was sent new ones no questions asked. I haven't had any flex tools refuse to power on though. Quote Link to comment Share on other sites More sharing options...
Tug Posted December 13, 2018 Report Share Posted December 13, 2018 It is frustrating when kit doesn't chooch, but at least Dewalt stepped up to help. Quote Link to comment Share on other sites More sharing options...
DocBrown Posted July 14, 2022 Report Share Posted July 14, 2022 I’m experiencing exactly the same problem with my grinder now. Did you find out what was happening? Quote Link to comment Share on other sites More sharing options...
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