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Jronman

Revamped Lowes

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Lowes is Revamping their stores to be more pro oriented. Their goal is to make it easier for the pro. This may include more pro oriented tools, a pro loader to help with loading material so only one guy has to make a material run instead of two, demo tables to try tools and whatnot, and a new pro desk supervisor. Dan, Eric, and Stanley went to an event to see what it was all about. It reminded me of the Home Depot events.

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1 hour ago, Mordekyle said:

They Didn’t help this guy. I guess he’s not a pro.




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The new Lowes thing isn't fully implemented. The first stores just started the transition process. It is unlikely that they had the new pro oriented features yet.

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I just had to post that picture, taken today at Lowe’s.


Good news on them trying to make themselves more pro-friendly.

They only recently started emailed receipts, which helps me.


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Pro tools? So they are going to sell brands other than Craftsman crap? Or wait for it, going above 1” electrical fittings as an example?How about wrenches exceeding 3/4”? Ok here’s an easy one...will the new pro desk clerks be picked the same way Menards does it? Maybe sort their lumber once in a blue moon so their “top grade” or whatever they call it isn’t all the crooked and knotted ones? Is it too much to ask to carry professional tool brands not made by SBD?

The only pro moves I’ve seen so far is they added parking spaces around the lumber entrance making it even more crowded, clearanced out the remaining Kobalt tools I used to actually buy once in a while, shrank the Dewalt section to smaller than the one at Tractor Supply, and changed from Southwire to more Crescent or Ideal (forgot which) labeled tools in the electrical aisle. No Klein, Greenlee, or Milwaukee to be found, except at HD. I even had to buy Schlage locksets at HD because all Lowe’s carries now is plastic Qwikset and some off brand and equally cheap line. I don’t even comparison shop there anymore. They’re ok for maybe light bulbs and charcoal when I don’t want to deal with Walmart but no serious contractor bothers. Meanwhile if you need anything and I mean anything not in the stores chances are HD Supply carries it. Or you can check HF or Northern or your flavor of supply houses. While HD has become less and less homeowner oriented Lowe’s seems like they don’t even know who their customers are. I’m sure converting all their employees to hourly and cutting hours so no benefits either was a winning move with the employees that don’t give a crap either now. They used to be able to hire semi-retired or injured contractors. Now it’s just kids out of high school that don’t know what a 3/4” elbow is other than a skinny part of the body.




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Oddly enough, five years ago Lowe's was my preferred store.  It helped that it was the only big box home improvement store within 30 miles but I genuinely enjoyed shopping there.  It seems as though 2013-2014 was when they finalized their shift away from attracting pros.  I missed the Knipex clearance in 2013 due to being in a nice mountainous country with primitive rocket technology.  2014 saw them clear out Wiss and Ideal for Southpaw and Fatmax.  Late 2014 was when I started making the drive to HD instead.

Edited by fm2176
Semantics

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What was shown at the event was commercial grade Husqvarna, Bosch, Metabot HPT (particularly multivolt), Kobalt, and Spider accessories. Interestingly enough they had no SB&D unless I missed something.

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Pro tools? So they are going to sell brands other than Craftsman crap? Or wait for it, going above 1” electrical fittings as an example?How about wrenches exceeding 3/4”? Ok here’s an easy one...will the new pro desk clerks be picked the same way Menards does it? Maybe sort their lumber once in a blue moon so their “top grade” or whatever they call it isn’t all the crooked and knotted ones? Is it too much to ask to carry professional tool brands not made by SBD?

The only pro moves I’ve seen so far is they added parking spaces around the lumber entrance making it even more crowded, clearanced out the remaining Kobalt tools I used to actually buy once in a while, shrank the Dewalt section to smaller than the one at Tractor Supply, and changed from Southwire to more Crescent or Ideal (forgot which) labeled tools in the electrical aisle. No Klein, Greenlee, or Milwaukee to be found, except at HD. I even had to buy Schlage locksets at HD because all Lowe’s carries now is plastic Qwikset and some off brand and equally cheap line. I don’t even comparison shop there anymore. They’re ok for maybe light bulbs and charcoal when I don’t want to deal with Walmart but no serious contractor bothers. Meanwhile if you need anything and I mean anything not in the stores chances are HD Supply carries it. Or you can check HF or Northern or your flavor of supply houses. While HD has become less and less homeowner oriented Lowe’s seems like they don’t even know who their customers are. I’m sure converting all their employees to hourly and cutting hours so no benefits either was a winning move with the employees that don’t give a crap either now. They used to be able to hire semi-retired or injured contractors. Now it’s just kids out of high school that don’t know what a 3/4” elbow is other than a skinny part of the body.




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This and then some!!!! I have a lowes 10 minutes away and hardly ever go there, I make more trips to HD that is over an hour away and not anywhere close to most of my jobs!!
Quite frankly lowes stinks for the most part!!

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