We pretty much only service, we sell the accessories of the tools we are authorized for. I also sell factory remanufactured tools but I don't really stock a lot. There are a lot of box stores around here so I let them sell the new stuff, I can't make any margin with them around. They don't service so its works out ok they send me all their repairs. As far as wanting tools back instantly, just from the sheer volume of tools we get per week, my turn around time is around 1 week, we get mostly contractors so they usually have more than one of their tools so they don't mind. Thanks for asking Corey