Yes they have taken all 5 saws I've had the problem with, they have sent them to Germany and the states and also here in the UK to try celeband figure out the problem. I have quite a few of their tools and really rate them. I even have the smaller version of this saw and never had a problem with it and it's been used really hard and never gives in. They have sent a rep out to see the problem but hopefully they will send an engineer out as the rep had no idea. They have seen the video and a few more I made. The warranty for milwaukee is excellent as I've used it in the past, just seems as they genuinly don't know why this is happening yet. By the way it's a 3year warranty on the UK