DoubleA

Hello fjacquette, Yes, I experience the same problem with my saw but I have an older (2014) model. Frustrating to learn that the same problem exists in the newer saws as well. I just watched a video breakdown of the disassemblly and troubleshooting for this particular problem and, according to this video, the problem was loose wire connections in the internal components. All this person did was disassemble the unit carefully to uncover the electrical system from the battery terminal to the motor that spins the sprocket, tighten some flat head screws, test the unit, and reassemble. This seemed to have fixed the issue according to the video. Here is the video link: I will probably be attempting this procedure in the near future. I would say that since you have recently purchased a newer model that it is probably under warranty and you should either return it to the store or contact Ryobi for replacement. Hope this helps!