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Showing results for tags 'warranty'.
I've not seen a compiled list of warranties, and how to go about filing a claim, but may have missed out on something. However, I also want the experience of others, on their brand and what is included for warranty claims. Also, I think it would be great if there could be warranty information and personal experience on ANY tools that required warranty claims, cordless, corded, air, hand tools, anything goes here would be great! Milwaukee: 5 years power tools, 3 years batteries see details----> https://www.milwaukeetool.com/service/milwaukee-warranty This is my main brand, I have several dozen cordless tools, between the 12 and 18v lineup, and have made several claims throughout the past couple years. You can take the tool to your place of purchase if you trust them to actually take care of you, such as a supply house that you have done business with before, which is how our company does it. The way I go about making a claim for myself is going on their website and filling out the information in their "eservice" page. it's pretty straighforward, if the tool is within the warranty period. They pay for shipping both ways! Just print out the Fedex label but you have to get it to a FedEx drop off box or store. They don't care if you have a receipt, just the serial number. Still, you should keep the receipt, have the serial number written down somewhere (or go to there website and enter in your tool inventory). If you have proof that the tool is within 5 years of purchase because the receipt shows, make sure to include that in your information. This process takes about a week. https://www.milwaukeetool.com/eService Ryobi: 2 years cordless tools, except 3 years for outdoor equipment see details------> https://www.ryobitools.com/power-tools/support/warranties Basically to file a claim, take the tool, battery, and charger to Home Depot. I have filed a claim before online, through their Ryobi Nation website and they returned an answer stating to take to Home Depot, whether or not you bought it there. You do need proof of purchase, make sure to keep your receipt for this! This is the information I received when I started a support ticket for one of my hybrid lights: Bosch: 3 year "Protection Plan" 2 year batteries. Details here -----> https://www.boschtools.com/us/en/service/service-and-support-programs/ This is actually quite similar to Milwaukee's warranty claim, submit information online and print out a UPS shipping label, but you also have to print out a return shipping label to be included when it gets sent back to you from the service center's end. Dumb, I know. Obviously, you can probably take it back to the place of purchase, but in my case, I wanted to see how to go about a claim and there are no good service places for Bosch around here. I do not have Home Depots close by, and Lowes is hardly trustworthy. This way it gets shipped directly to them and then directly back to me. It works to register an account on https://www.boschtools.com/us/en/ and even if you don't have a warranty, register your product to receive the support should you need information/repair help. Looking to get information on the other major brands out there, Makita, DeWalt, PC, Paslode, Senco, ETC... Here is some information on Ridgid's Lifetime Service Agreement: @HiltiWpg did a thread regarding Hilti and recent changes, thanks to his expertise in that brand Looking to get the personal experience of any tool-related warranty claims from anyone that so happens to wander by this thread!!
I was wondering if there is any way to see what "version" of a tool you have based on the serial #. I have a M18 fuel drill/driver combo kit (the 2897-22) and purchased it about 2 months ago now. I think this kit has been out for over a year now. I was reading on another forum they have made new versions/variations since my kit was first released. for example i was told the newer ones have all the electronics inside sealed in silicone. ...are the drill & driver exactly the same inside. if you were to get it today vs if you got it the day it was released? or are there dif versions/builds out there even thou the model # is the same.