rktsmshr Posted January 8, 2012 Report Share Posted January 8, 2012 After YEARS of waiting for such a product I was SOOOOO excited when DeWalt came out with this product. Upon arrival, I went to assemble the stand and found that 1 of the 2 axle bolts was missing threads! Correct size, color, head profile, but no threads. Clearly this was an OOPS in the bolt manufacturing! Okay, stuff like that happens, but.... I called DeWalt parts to get a replacement bolt and after 3 weeks, the part is still back-ordered. This SUCKS! It is not like the part is a specially fabricated molded or custom stamped metal part. So, I guess I'll take the other bolt on down to the hardware store and find a similarly sized bolt so I can use the thing. Quality control - Customer support - Customer: :'( Quote Link to comment Share on other sites More sharing options...
kanxrus Posted January 8, 2012 Report Share Posted January 8, 2012 That really sucks! Being a new product and all, I imagine part's won't be readily available just yet. You are right, that does happen. I once bought a 1lb box of wood screws, and about half of them had no thread's. Sorry to hear about the bolt issue. Quote Link to comment Share on other sites More sharing options...
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