[735 Planer will not lower to 1/8"]

yes, thank you, I have it set to lowest setting

[735 Planer will not lower to 1/8"]

Have new out of the box 735 planer is supposed to plane down to 1/8".  Have completed set up from owner manual.

I have cranked head up beyond 2", set minimum to 1/8", then when I crank head down, will only go to 3/4".

De Walt want me to take to nearest De Walt service center which is over 100 miles (one-way).  Anyone have an idea to fix.