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nitecapt

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  1. Flexvolt Battery Won't Charge

    in Dewalt

    Posted

    And promised......here are the email exchanges from DeWalt.......not very productive. I mentioned a class action suit just to see if they escalate this to someone who can provide an answer.

     
    Hi Ray, 
     
    Thank you for contacting us.

     

    We sincerely apologize for the inconvenience, the service center is where the warranty evaluation will take place and warranty will be determined. I can forward your complaint over to the manager at the service center you are referring to so they can take a look and give you a call back about this issue in a timely manner. Can I please know what center you went to?

     

    In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

    Thank you,
    Cezzy
    DEWALT Customer Care
    Visit us online at http://www.dewalt.com
     
     
    MY Reply
    I am replying since this answer was unresponsive.Essentially I am asking what DeWalt will be doing about the batteries that fail based upon the technician’s information that they must be charged once a month. This is not stated in directions and essentially what I want is DeWalt’s position on warranty when some of the batteries are 2 years old or so,.

  3. Flexvolt Battery Won't Charge

    in Dewalt

    Posted

    3 hours ago, stefcl100 said:

    I checked the flexvolt chainsaw manual and the only directives for long term storage are to keep the battery pack fully charged in a dry and cool place, out of the charger. There is no mention about the need of regular recharge, I wonder if this is an assumption based on their experience with previously defective packs or an actual recommendation from Dewalt.

    I have written the following to DeWalt. Let's see what the response will be.

     I have a Flexvolt battery that failed. After charging it only shows 1 bar. I went to turn it in for warranty and the technician asked where I store the battery when not in use. I indicated that I stored it in my home workshop. After testing the battery he indicated that it had failed because I did not charge it on a monthly basis. He said, "If you don't eat for a week, what happens?" I responded that I get weak and ill. He said the same applies to the battery and that they fail if not charged at least monthly. I think that this is a real problem for DeWalt if this is true. There is no warning or instructions that this is necessary. I also saw two others at the warranty center returning batteries for the same reason. This seems to be an issue. How will deWalt handle this? What if I have other batteries fail? How long will you honor the warrantees on these batteries? 
    Please advise 
    Ray

    • Like 1

  4. Flexvolt Battery Won't Charge

    in Dewalt

    Posted

    I returned a Flexvolt today to a warranty center. This is what I was told. I was told that the batteries need to be recharged at least once a month or they will fail. This was told to me by the technician at the warranty center. He said that the circuit board fails if not recharged regularly and that the batteries should not stay on the shelf for more than a month. If this is true, then DeWalt will be confronting LOTS of problems. Has anyone heard something similar?

     

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