I signed up specifically to vent, and raise a stink over the absolutely HORRIBLE customer service from Ridgid!
I have been a long-time user of the Ridgid ecosystem of 18V tools, and until now, have been at least satisfied with the tools and the service.
However, all of that has now changed. On 2 Dec 2023, I sent in a single 18V battery for replacement under the LSA. I've done this same thing in the past, as have NEVER had to wait longer than 3 weeks to have a new battery in my hands.
On 8 Jan 2024, I received an email, stating that my new battery had been shipped, and "see tracking information below". The problem was, there was no tracking information included in/with the email. On the phone.....over, and over, and over. NEVER less than a 20 min wait, and a couple of times over an hour! EVERY single time I was assured.... "It's being shipped today, and we will send you an email confirmation with the tracking information" which NEVER happened. All total, to date, 17 phone calls, and 6 emails (with no responses), and still as of today, 25 Jan 2024, no confirmation of shipping, and no battery. WTF!?!?! I use both Ridgid and Makita 18V tools, and frankly am about to pack up all the Ridgid tools/batteries/chargers, and haul them to the pawn shop, get what I can then invest in more Makita 18V tools!
I have to wonder if the same thing has hit Ridgid as most other businesses....nobody wants to work, and those that do apply for jobs are the slugs and dregs, being hired only because businesses can't get any applicants with any kind of work ethic....and the businesses are being dragged down to the lowest common denominator? I honestly don't care what the root cause is, but Ridgid Customer Service has become about as terrible as it can get!