KDV,
Please contact send your phone number to the email address below, and a good time to contact you.
I have reviewed your videos, and would like to discuss what you are seeing. But, that is much easier to discuss over the phone, instead of through email. Your NCVT-2 and NCVT-3 are detecting low voltage, which is very common the way you are using them. But, I would like to go through this with you in detail. The unit that is shutting off when bumped should not be happening, and I will be happy to send you a replacement. I will also send you a pre-paid package to send that unit back so I can test it to see why it is sensitive to being bumped.
When Klein Tools launches new products, we evaluate the early returns very carefully, in order to see if there are areas we can improve on the design. But, the return rate on these are so low, I do not have enough units to do that testing on. Getting a unit like this would really help. Please email me your contact info so we can get this resolved, and help both of us out.
Thank You,
Bruce R. Kuhn
Director of Product Development
Test & Measurement Products
