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What did they say when you took it in? Did they give you any indication as to what was wrong? Brushes are alway's a good place to start. Take off the black plastic "D" shaped grill and make sure your brushes are in place, the spring is holding them down, and they are clean. Any further than that you would have to have the service center check the switch, then the motor.

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  • 2 weeks later...

When I took it to the repair shop, they did not give any indication of the problem.  It was a female clerk at the front desk, she said that it was $25 to look at it, parts and hrs were extra.  Said by the time they were done it would be $141.  Thought that didn't make any sense as the tool is only $99 new.  I'll take a look at the brushes.  Thanks for the tip.

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That's not right, unless you took it to a non-factory owned Dewalt service center. Dewalt's GSR guarantee's;

From: http://www.dewalt.com/parts-and-service.aspx


Parts & Service Introduction

We’ve got your back - DEWALT Factory Service provides fast, professional tool repair when you need it. Our service network is unmatched in the industry so you have absolute confidence knowing that you, and the job, will not be let down. In addition to our world-class turnaround time, our Factory Owned DEWALT Service Centers use the Guaranteed Repair Cost (GRC)™ Program, which guarantees the cost of a repair will not exceed the published price of the tool.

As part of our family of Professional Tool Brands, we also repair PORTER-CABLE and DELTA power tools.

Unless something has changed?

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