I just spoke to a service center rep about this issue. Sometimes the blade clamp can get damaged when using orbital action in hard materials like Metal or hard wood, causing this problem. The service center can replace the clamp assembly for you, and that is the only way to fix the problem. They will also be able to tell if the problem was caused by missuse (using orbital action in metal) or if it's a manufacturer defect. That will determine whether it will be covered under the warranty or not. If it isn't under warranty then it should be under $40 to replace the front assembly.