My Lowe’s is not as easy as HD to shop at, for several reasons, layout, stock, even the parking lot ! (Spots way too small) But the people there try to help.
I do go to HD, but I need to be prepared, my HD sucks !!! The people that “Work” there literally will turn around in the aisle and walk away from you. When I go, I have my app ready to help find things.
( this is just my local HD)