3/4" Fuel OneKey Impact Failure, warranty issues

[Derek]

Anyone have one of these? I'm a little irritated, mine failed after a few months, sent it in for repair. Months later they sent it back saying it's electronics had been exposed to water and warranty would not cover it. Plus it would be more expensive to fix than it was worth. I though this was strange because I do know it was never exposed to water. I did use it fairly hard when I did the undercarriage on my dozer, but it was always stored inside and never exposed to water.

I guess what I'm really wondering is if anyone has had the run around on warranty issues from these guys? I really liked the tool and was considering switching all my cordless tools to Milwaukee but having serious second thoughts if they won't stand behind their product.

[Eric - TIA]

I only had to deal with warranty one time for a radio and thought they did a great job.  However after hearing that and them not taking care of you does raise some concern, especially if it hasn't been exposed to water.

[fm2176]

I had trigger issues with my 2763 impact wrench a few years ago.  Sent it in and it was fixed with no issues.  It is concerning that they are denying warranty service, especially since it's your word against theirs, and they can likely provide evidence of the alleged water damage (but not proof of who caused it-it could have been exposed to moisture during shipping, or even by a careless warranty center worker).

 

I had a good experience with my single Milwaukee warranty claim, but if it would have gone poorly I'd be in the same boat you are, questioning whether or not I should invest more heavily in the brand.

 

Companies have to balance out warranty claims with customer satisfaction.  In my opinion, DeWalt has done an excellent job.  I've submitted three warranty claims through them:

 

DCB102 dual charger - one side stopped charging.  They had me ship it to a service center and I got a new one less than a week later.

 

DS450 ToughSystem box - a side handle broke, they sent me a new box and requested that I send the old one back (I like to think it was for them to investigate the failure/weak point).

 

DCB204 battery - it stopped working and was close to its 3-year warranty expiration.  DeWalt sent a new battery and I still have the old inoperable one to either cannibalize or recycle eventually.