gpmarkb Posted August 22, 2011 Report Share Posted August 22, 2011 I buy DeWalt because of quality, the ability to get parts and repair tools, and their "excellence." And I have a bunch of DeWalt tools. I'm not sure I will stay with DeWalt though after this latest experience, and I'm curious if anyone else has had something similar happen. The story: I went in to get some parts for a heavy duty circular saw. The guy at the counter said that they could repair it for much less than I could do it for. That convinced me. Now, just a couple of days shy of a month, I went in for the second time to see why it wasn't finished and got the same story - waiting for parts. No call to say they're having problems, no apologies, or any kind of help. This certainly isn't excellence!!! My inclination is to throw the piece of c*** in the garbage, buy a Milwaukie saw, and never buy anything from DeWalt again. Like I said earlier - Anyone had similar experiences? Quote Link to comment Share on other sites More sharing options...
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