Really comes down to how well the managers run thier stores and who they hire.....I was buying some tile last month and they needed to get a fork lift and the idiot fork lift dude decided to use the front wheels of the fork lift to move boxes of tile out the way, unfortunately it was what I was planning to buy before he smashed the shit out of it, got the manager over and told him WTF you should fire this guy as he didn't care that he ruined the tile, both just stood there and laughed and went on there merry way.....Went to another HD and bought the same tile, got the fork lift dude and he got the tile and loaded it my truck, he pointed out a few broken one's and went back and got me replacements....this guy gave a shit!!