Not even 24 hours!

[dajain]

Just bought the 1/2" Impact Wrench w/ slip ring from HD yesterday. used it 2 times and noticed it wouldn't go into full "remove" mode. 

Tried all the stages (1 thru full) and still the same scenario.

Just got done with a customers vehicle and the thing wouldn't operate in either direction or on any setting.

Sometimes, the motor would just "bump" and then nothing but the lights come on.

 

Like I said, just bought it yesterday. Anything I should check before I take it back?

 

 

[Eric - TIA]

No, I would take it back while you are still within the 30 days.

[fm2176]

Eric's right, you should definitely take it back while you're in the window.  It could be a trigger or electronics problem, and sending it to Milwaukee will leave you without the tool for a few weeks, before getting the repaired tool (or worse, a refurbished return from someone else) with a shiny white sticker on it reflecting the repair.  Let HD and Milwaukee decide whether or not to return the impact, and get a brand new one.  

 

I have no idea how Milwaukee supplies these to stores, but if you have the option you may even want to return the impact and buy another one at a different location, in case there's a bad production run.

[dajain]

Took it back the next day and they easily replaced it. Funny thing is (sad actually), when you take the tool in, they just can't replace the tool for a tool only package. Instead, You have to exchange the entire kit. So, yup, get a bad tool and you have to send back a perfectly good battery and charger.

 

What a waste.

New gun is working great though. Now just waiting to hear about the warrantee on I sent in. Yeah, I can't afford to be without an impact.