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Ego string trimmer problem


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I liked my Ego string trimmer very much until today when it got weird. The easiest to load of all the trimmers I have had/used and then...

I used the last of the installed string and used the auto string install button to put in a new string.  That went OK but when bumping to get more string it added way too much and got tangled. I cut off the excess and went back to using it but when needing to add string by bumping it added way too much and tangled again. I trimmed the string and all went well until I needed to bump to add string.  Now instead of way too much string when bumping it gives no more string at all.

 

Ideas?

 

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