chadlanthier Posted August 6, 2014 Report Share Posted August 6, 2014 Is it just me or does rigid seem to make u jump through to many hoops just get the life time warranty. I don't know it just seems to turn off to their products. Quote Link to comment Share on other sites More sharing options...
DR99 Posted August 6, 2014 Report Share Posted August 6, 2014 Yea, It's not ever a real lifetime warranty itst's called a lifetime service agreement. I think they use that term to get out of any legal issues a real lifetime warranty would have. The LSA only applies to the tools TTI builds for Ridgid the other tools have different warranties. I have heard some good experiences if you can swap your batteries out at your local Home Depot, but if you use a Ridgid dealer it can take months before the replacement comes in. I have a Ridgid table saw but that's it. This guy wasn't very happy about his Ridgid Drill. https://www.youtube.com/watch?v=59tEfsoChCg Quote Link to comment Share on other sites More sharing options...
regopit Posted August 6, 2014 Report Share Posted August 6, 2014 Everyone has their own way of dealing with things but, I can feel his pain. Quote Link to comment Share on other sites More sharing options...
woodstockva Posted August 6, 2014 Report Share Posted August 6, 2014 Unfortunately they have to make people meet certain requirements.....because so many would go to craigslist, flea markets, swap meets, and yard sales to buy old RIDGID tools & then go to Home Depot and try to swap them out with brand new ones......like a rusty old craftsman wrench. Reading into it, it looks like they will replace batteries & serviceable parts ---- such as brushes, but it is not a "replacement warranty"....nor should it be. The lifetime of any cordless tool in my opinion is 5 years or less....simply because batteries & chargers cost more than a new model tool after that amount of time....there is a reason Milwaukee has a 3 year warranty on batteries (for example).....that is when they start to fail. And on power tools it is 5 years.....same thing. If someone pays $100 for a drill & uses it consistently for 5 years.....they will complain on year 6 that it broke.....and cannot imagine that they got $20 in value PER YEAR of use. I am surprised many companies offer anything close to a replacement warranty after that long.....car companies sure dont & people pay $40k for one of them! The problem with the term "lifetime".....is that the companies want it to mean "lifetime of the tool" & the owner wants it to mean "until they bury me". 1 Quote Link to comment Share on other sites More sharing options...
Conductor562 Posted August 9, 2014 Report Share Posted August 9, 2014 Hilarious and entertaining as that video may be, it's also mildly disturbing.Clearly that gentleman has some sort mental deficiency. But hey, I've been there. Every time I go to the DMV or watch cable news for more than 5 minutes I want to burst into such a fit.Normally I'd say warranty is over emphasized. It hardly crosses my mind when buying a tool, but Ridgid did give the impression of a lifetime warranty, even if the fine print says otherwise. 1 Quote Link to comment Share on other sites More sharing options...
DR99 Posted August 9, 2014 Report Share Posted August 9, 2014 He's lucky that lion pack didn't explode in his face he defiantly compromised some cells Quote Link to comment Share on other sites More sharing options...
platypus20 Posted August 9, 2014 Report Share Posted August 9, 2014 The guy in the video was wound way too tightly. He should not go to Decaf, he should go directly to Prozac. 2 Quote Link to comment Share on other sites More sharing options...
ChrisK Posted August 9, 2014 Report Share Posted August 9, 2014 Wow DR. That's just sad. I'm thinking this guy has some serious issues at home. I will say, my first lithium drill was a Ridgid and the batteries crapped out. I got them replaced without incident. I went to the local service center. Handed the guy the batteries and I got two new ones. I'm thinking this guy might need to learn you get more with sugar than spice. Quote Link to comment Share on other sites More sharing options...
DR99 Posted August 9, 2014 Report Share Posted August 9, 2014 I have to give Ridgid credit any other tool company would threaten him with legal action over the video. Quote Link to comment Share on other sites More sharing options...
chadlanthier Posted August 22, 2014 Author Report Share Posted August 22, 2014 It's my first rigid tool. I have had no problems, but I expect a company to stand by their products. In the modern day of technology they can check the serial number and it will tell them everything. Including who purchased and when. So why do I need to send them my receipt and UPC code from the box. Quote Link to comment Share on other sites More sharing options...
KaHuNaZ Posted August 22, 2014 Report Share Posted August 22, 2014 lol. I love that video. what is he saying at 2:07 http://youtu.be/59tEfsoChCg?t=2m6s Kinda reminds me of this http://youtu.be/8oJ8tXeUDP8?t=9s Quote Link to comment Share on other sites More sharing options...
DamianD Posted August 22, 2014 Report Share Posted August 22, 2014 Bahahaha!! This guy had me rolling on the floor laughing.. Dude's got some anger issues Quote Link to comment Share on other sites More sharing options...
RickyMcGrath Posted November 20, 2014 Report Share Posted November 20, 2014 Yup... I run into this ALL THE TIME with shingles. Lifetime shingles means 50 year but then it really only means 10 years before pro-ration kicks in and to boot, it all only covered the shingles to begin with. Not labor, accessories, disposal or tear off. Quote Link to comment Share on other sites More sharing options...
comp56 Posted November 20, 2014 Report Share Posted November 20, 2014 not only did the guy have an anger problem looks as if he has a drinking problem as well....who the hell cares if ya smash up a dead drill and battery set you wanna impress me go buy a new one and rip into it with your big ol hammer........then you would show Ridgid who's boss.....lol Quote Link to comment Share on other sites More sharing options...
Amante Posted February 2, 2016 Report Share Posted February 2, 2016 Is it just me or does rigid seem to make u jump through to many hoops just get the life time warranty. I don't know it just seems to turn off to their products.You must provide the proof of purchase for the lifetime service. I can understand the reasoning behind having to provide the proof of purchase, there are many stolen items out there so why would a company want to offer warranty to someone that did not pay for the tool. Quote Link to comment Share on other sites More sharing options...
comp56 Posted February 2, 2016 Report Share Posted February 2, 2016 RIDGID LSA is based on the 17 yr old that works the front desk at the warranty department at your closest authorized service centre on a Saturday morning when he don't want to be there........either you get a new tool no questions asked or he writes down abuse cause it didn't work and it was dirty.... Quote Link to comment Share on other sites More sharing options...
Shuutr Posted February 3, 2016 Report Share Posted February 3, 2016 RIDGID LSA is based on the 17 yr old that works the front desk at the warranty department at your closest authorized service centre on a Saturday morning when he don't want to be there........either you get a new tool no questions asked or he writes down abuse cause it didn't work and it was dirty....That wasn't my experience at all. I had a battery from a nailer die. I went to the tool rental counter. They checked the battery was indeed dead. I had the nailer and charger with me. They confirmed the battery was registered and called in the replacement. They sent me a replacement in the mail which showed up the next week. I called and registered the replacement. Seemed easy to me. Quote Link to comment Share on other sites More sharing options...
Nordraw Posted February 3, 2016 Report Share Posted February 3, 2016 Now that is funny. Hope he doesn't own any guns. Quote Link to comment Share on other sites More sharing options...
SevenOddosFence Posted February 11, 2016 Report Share Posted February 11, 2016 I just had 6 get bumped back to me so i had to mail in sales slip and now wait and see what happens. Kind of a crappy set up Ridgid has. I also signed on on there forum and I cant post or private message anyone. I have hit the contact us button and explained my issues three times and never once have I gotten a reply. Quote Link to comment Share on other sites More sharing options...
KnarlyCarl Posted February 12, 2016 Report Share Posted February 12, 2016 I just had 6 get bumped back to me so i had to male in sales slip and now wait and see what happens. Kind of a crappy set up Ridgid has. I also signed on on there forum and I can post or private message anyone. I have hit the contact us button and explained my issues three times and never once have I gotten a reply.Hmm that's not so good, hope it works out. Did you take them to HD as advertised? Sent from my SCH-I535 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Shuutr Posted February 17, 2016 Report Share Posted February 17, 2016 I have had some random bump backs in the last couple months. It's really irritating. One that really gets me is 1 of 3 on the same receipt got bumped back. I bought a jobmax, a battery/charger and rotating tool attachment. The jobmax battery and charger got approved but the attachment didn't. I hope printed copies of email copies of receipts are good enough. Quote Link to comment Share on other sites More sharing options...
KnarlyCarl Posted February 18, 2016 Report Share Posted February 18, 2016 I have had some random bump backs in the last couple months. It's really irritating. One that really gets me is 1 of 3 on the same receipt got bumped back. I bought a jobmax, a battery/charger and rotating tool attachment. The jobmax battery and charger got approved but the attachment didn't.I hope printed copies of email copies of receipts are good enough. What happened to them that you needed to send in for warranty? Quote Link to comment Share on other sites More sharing options...
Shuutr Posted February 18, 2016 Report Share Posted February 18, 2016 No. I didn't need to send them in. There is nothing wrong with the tools. I attempted to register for LSA online. They reviewed my submission and came back and said some were approved. Others weren't. The ones that were not approved required me to mail in the original receipt. Then they'll get back to me. Quote Link to comment Share on other sites More sharing options...
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