marsh942 Posted February 4, 2016 Report Share Posted February 4, 2016 I recently picked up the tsc55 plunge/track saw, 2x4.2ah batteries, 1x 5.2ah battery, 2x1400 guide rails, 800 guide rail and some clamps etc. I charged the batteries full. I used both 4.2ah's to make two cuts across a 45mm x 900mm solid core door, approx 3 cross cuts through some 250mm x 19mm engineered flooring and maybe two rips of the same material @2.2m long. I then left the tool in the box for approx 6/7 days then pulled it out the box and both 4.2's were dead almost. 1 bar of charge showing. I then used the 5.2 to cut approx 12 LM of 12mm ply, the saw struggled a lot and went from 3 bars to 1 bar cutting this material. Any suggestions as to what could be up? I watched a few videos that suggested the saw would last a lot longer than this. Quote Link to comment Share on other sites More sharing options...
JimboS1ice Posted February 4, 2016 Report Share Posted February 4, 2016 Call festool maybeJimboSent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
ChrisK Posted February 4, 2016 Report Share Posted February 4, 2016 Yeah, you might have a defective unit, that machine should cut a lot of linear feet. Any chance you bought the unit used? Quote Link to comment Share on other sites More sharing options...
ChrisK Posted February 4, 2016 Report Share Posted February 4, 2016 I just ordered the HKC55 but am running 4.2a in my T18 and they are awesome. I haven't upgraded to the 5.2s yet. Quote Link to comment Share on other sites More sharing options...
ChrisK Posted February 4, 2016 Report Share Posted February 4, 2016 Also marsh, here is the link to Festool USA warranty service repair center. I have never actually had to have a warranty return but from what I understand, new used or reconditioned the tools still carry the full warranty so if there is a battery issue these guys will take care of it quickly.https://www.festoolusa.com/service/repairs/ Quote Link to comment Share on other sites More sharing options...
marsh942 Posted February 4, 2016 Author Report Share Posted February 4, 2016 Thanks for your feedback. I bought it brand new from my local total tools here in Melbourne, Australia. I've contacted festool, just awaiting a reply. Do you reckon it's the battery or the tool that there is a problem with? Quote Link to comment Share on other sites More sharing options...
DR99 Posted February 4, 2016 Report Share Posted February 4, 2016 It must be the tool. I can't imagine that all of the batteries would be bad. Who knows but that would be really strange. Quote Link to comment Share on other sites More sharing options...
JimboS1ice Posted February 4, 2016 Report Share Posted February 4, 2016 Yea sounds like a tool issue, probably some electronics are jacked uoJimboSent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
ChrisK Posted February 4, 2016 Report Share Posted February 4, 2016 Thanks for your feedback. I bought it brand new from my local total tools here in Melbourne, Australia. I've contacted festool, just awaiting a reply. Do you reckon it's the battery or the tool that there is a problem with?I'm thinking it's the tool too. I can't see how you'd get two types of batteries running amuck whereas if there is an wiring issue or computer problem with the tool causing the battery drainage issues that would seem to make more sense. I'd really like for you to follow up here regardless because I'm curious as to what the issue is myself. Quote Link to comment Share on other sites More sharing options...
ChrisK Posted February 4, 2016 Report Share Posted February 4, 2016 Have you got any other cordless tools from Festool marsh? Quote Link to comment Share on other sites More sharing options...
marsh942 Posted February 4, 2016 Author Report Share Posted February 4, 2016 Nah no others. This was my first purchase into their lineup. I've got plenty of makita stuff and that performs great. A Workmate has some 18v festool stuff and it seems great. I should have a chance today to get it back to the store I bought it from. Quote Link to comment Share on other sites More sharing options...
ChrisK Posted February 4, 2016 Report Share Posted February 4, 2016 Yeah they have a no question asked return policy for 30 days. I'd give the batteries a try in your buddies drills but I'm thinking its a tool issue. Quote Link to comment Share on other sites More sharing options...
comp56 Posted February 4, 2016 Report Share Posted February 4, 2016 if the batteries are new with the faulty unit I'd have the whole kit replaced just in case the faulty tool may have caused damage to the batteries now you never know with electronics..... Quote Link to comment Share on other sites More sharing options...
JimboS1ice Posted February 4, 2016 Report Share Posted February 4, 2016 yea 2nd what comp said, sounds like whole closer fluff of issues. Quote Link to comment Share on other sites More sharing options...
Logan Posted February 5, 2016 Report Share Posted February 5, 2016 I would call festool Quote Link to comment Share on other sites More sharing options...
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