Kitchen Builder Posted April 1, 2016 Report Share Posted April 1, 2016 I am new to this forum. I have a 3rd Dewalt 744 table saw that is only barely 1 year old. For what ever reason, Dewalt had decided to discontinue the only table saw that they make that I am interested in. I am looking for a replacement armature for the motor. I have already replaced the saw with the SawStop (Which is 10 times better then anything Dewalt has made). Please excuse my frustration, but Dewalt customer service has taken a serious dive into the toilet. They would not do anything at all for me after I proved to them that the saw is still under warranty. It wasn't long ago that under similar circumstances, Dewalt would give you a brand new unit on the spot. Those days are over guys. Any suggestions would be apprieciated. Quote Link to comment Share on other sites More sharing options...
KnarlyCarl Posted April 1, 2016 Report Share Posted April 1, 2016 Well that's a terrible way to treat a customer, sorry to hear of your misfortune, I'm familiar with Milwaukee, not Dewalt so I'm afraid I can't provide you with a solution. ... but welcome aboard, builder of kitchens! There are several Dewalt guys here, and very knowledgeable about the company and products, good luck! Sent from my SCH-I535 using Tapatalk Quote Link to comment Share on other sites More sharing options...
ChrisK Posted April 1, 2016 Report Share Posted April 1, 2016 Welcome to the forum! Sorry about your experience I have only dealt with Dewalt CS once and it was a question not a warranty or repair and they were great. If your looking at Sawstop, get one. I've got one and it's beautiful! Quote Link to comment Share on other sites More sharing options...
comp56 Posted April 1, 2016 Report Share Posted April 1, 2016 Welcome to the forums, I too am not a DeWalt guy so haven't had to deal with any type of warranty issues with them but I have heard of some terrible stories as of late. @chrisk he mentions he did already get a sawstop....I heard nothing but great things about these saws, can't remember where from though...lol..... Quote Link to comment Share on other sites More sharing options...
RickyMcGrath Posted April 1, 2016 Report Share Posted April 1, 2016 Parts are readily available for that saw. http://servicenet.dewalt.com/Products/Detail?isId=true&productNumber=DW744S&selectedType=8807 Not sure what your goals are, if you want your saw fixed, or if you are wanting DeWalt to give you a new saw. The great thing about Dewalt, is that parts are usually available for a good amount of time after they stop production. 1 Quote Link to comment Share on other sites More sharing options...
rbacon705 Posted April 1, 2016 Report Share Posted April 1, 2016 Welcome to the forum! Like most of the others I am not a DeWalt guy but RickyMcGrath seems to make sense because when I have had to source parts for a discontinued model I had good luck. 1 Quote Link to comment Share on other sites More sharing options...
rbacon705 Posted April 2, 2016 Report Share Posted April 2, 2016 hear hear 1 Quote Link to comment Share on other sites More sharing options...
JimboS1ice Posted April 2, 2016 Report Share Posted April 2, 2016 Even if you don't plan on switching it'll happen slowly but surely whether you realize it or not! Jimbo Sent from my iPhone using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
tonylandin Posted April 2, 2016 Report Share Posted April 2, 2016 Welcome to the yellow side one more for the good guys. I would suggest to go to Ricky's link and stay aboard don't jump ship still a good saw just needs a part. The red will not feel comfortable in your hands trust me lol enjoy the post and interact all you wish have fun and hold on to your wallet and don't be deceived by the darth red side From a fan of tools with lots of assistance from Siri #TIACREW Quote Link to comment Share on other sites More sharing options...
KnarlyCarl Posted April 2, 2016 Report Share Posted April 2, 2016 The red feels VERY comfortable in my hands, I don't know what you're talking about? Sent from my SCH-I535 using Tapatalk 2 Quote Link to comment Share on other sites More sharing options...
tonylandin Posted April 2, 2016 Report Share Posted April 2, 2016 It's pure evil stay away. Good guys might always finish last but in the end the good guy always wins From a fan of tools with lots of assistance from Siri #TIACREW Quote Link to comment Share on other sites More sharing options...
tonylandin Posted April 2, 2016 Report Share Posted April 2, 2016 From a fan of tools with lots of assistance from Siri #TIACREW 1 Quote Link to comment Share on other sites More sharing options...
Eric - TIA Posted April 4, 2016 Report Share Posted April 4, 2016 Welcome and sorry you have been having a problem with Dewalt. 1 Quote Link to comment Share on other sites More sharing options...
Bigmikez Posted April 4, 2016 Report Share Posted April 4, 2016 welcome to the crew! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.