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Channellock tool set and warranty


stainlessstroker95

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Hey guys just wanted to share my experience with channellock. I got a 176pc toolset for Christmas about 9 years ago. I keep it in my truck and it is my go to set to grab if I'm out and about. A couple years after I got it I used the 3/8 ratchet for something it was not designed to do. A hammer would of been the tool of choice. Anyway it messed up the socket release mechanism. Well I just dealt with it and every now and then would look for another ratchet but they are not available individually. Well I finally called channellock to see where to get one and they told me to send it in and it would be covered under warranty. I had to send it to allied industrial who makes the set for them. So sent it in on 9/11 and got a new one in the mail this past Saturday. So pretty happy to have my set all together again. So enough of the yaking here are the pics.

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Hey guys just wanted to share my experience with channellock. I got a 176pc toolset for Christmas about 9 years ago. I keep it in my truck and it is my go to set to grab if I'm out and about. A couple years after I got it I used the 3/8 ratchet for something it was not designed to do. A hammer would of been the tool of choice. Anyway it messed up the socket release mechanism. Well I just dealt with it and every now and then would look for another ratchet but they are not available individually. Well I finally called channellock to see where to get one and they told me to send it in and it would be covered under warranty. I had to send it to allied industrial who makes the set for them. So sent it in on 9/11 and got a new one in the mail this past Saturday. So pretty happy to have my set all together again. So enough of the yaking here are the pics.

That's great they covered it and got it back to you quickly.....and kudos to you for not having any empty spaces in the kit LOL!!  I always seem to manage not keeping them filled ha ha.

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That is fantastic customer service, very few companies nowadays have this. Kershaw did something similar for me, replacing a piece that was lost 10+ years after I bought it. One of two companies that have EVER done something like that for me. The other was Eagle Hockey, who replaced a pair of palms for me for free...they have since been bought by a different company that I'm sure wouldn't back their products like that. It's nice to ask how to buy something and hear "What's your address?" or "Ship those here, we'll take care of you" ...great way to earn a life-long customer. Thanks for sharing, definitely improves my already good opinion of Channellock...btw, they make the best adjustable wrench on the market in my opinion.

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Yes I was very impressed with how it was handled. I have managed to keep all of the sockets after all this years. The only thing I'm missing is some of the bits which isn't to big deal for me as most are there.

Channellock is still a good brand in my opinion. I have there screw driver set with the metal end cap on them. Also I think I read on here that irega makes channellock adjustable wrenches is that correct?

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I've been getting more into Channellock recently because they are still made in America and their tools are well made without costing a fortune. I've picked up a couple of pairs of pliers and I have been impressed with their quality.

Sent from my iPhone using Tapatalk

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