RickyMcGrath Posted February 17, 2016 Report Share Posted February 17, 2016 One of my plumbing techs sent in his M12 Hackzall and they wouldn't cover under warranty so he didn't want to pay for repairs. This is how it's sent back. Quote Link to comment Share on other sites More sharing options...
comp56 Posted February 17, 2016 Report Share Posted February 17, 2016 wow, question is how was it sent in? most likely all together I'm assuming.....that is an older model was it within warranty time?probably thought he declined to get it fixed just pack it up the way it is....... Quote Link to comment Share on other sites More sharing options...
ChrisK Posted February 17, 2016 Report Share Posted February 17, 2016 Wow. That's pretty surprising. I'm sure that was a rogue employee and not a Milwaukee policy though. Not a good way to garner customer commitment. I have had to use their warranty services three times and was really happy with the service. Not happy I had problems but very very happy with the service. Quote Link to comment Share on other sites More sharing options...
RickyMcGrath Posted February 17, 2016 Author Report Share Posted February 17, 2016 It was in the timeframe but they're claiming water damage. Which is understandable. He's a PLUMBER. it was picked up from our shop with about a dozen other tools. And yes, it was all assembled. Quote Link to comment Share on other sites More sharing options...
comp56 Posted February 17, 2016 Report Share Posted February 17, 2016 It was in the timeframe but they're claiming water damage. Which is understandable. He's a PLUMBER.it was picked up from our shop with about a dozen other tools. And yes, it was all assembled.I'd clean it put it back together and send it in manually....to another service center..... Quote Link to comment Share on other sites More sharing options...
jeffmcmillan Posted February 17, 2016 Report Share Posted February 17, 2016 I've heard those have problems where water can drip in from a pipe you're cutting overhead and fry it. Silly since that's the primary use of the tool but I'd heard they warranty that pretty well since it's more a design flaw than abuse. Quote Link to comment Share on other sites More sharing options...
comp56 Posted February 17, 2016 Report Share Posted February 17, 2016 I've heard those have problems where water can drip in from a pipe you're cutting overhead and fry it. Silly since that's the primary use of the tool but I'd heard they warranty that pretty well since it's more a design flaw than abuse.should come with some kind of deflector cover kinda like the very fine screen clips the fuel grinder has on the side Quote Link to comment Share on other sites More sharing options...
DR99 Posted February 17, 2016 Report Share Posted February 17, 2016 Man I'm surprised they bothered taring it down. Most of the time i seen swaps for brand new tools. That sucks though I have heard mostly good things about Milwaukees warranty service for the most part. Quote Link to comment Share on other sites More sharing options...
comp56 Posted February 17, 2016 Report Share Posted February 17, 2016 was it sent in from a plumbing company or a personal person might have made a difference..... Quote Link to comment Share on other sites More sharing options...
JimboS1ice Posted February 17, 2016 Report Share Posted February 17, 2016 Maybe someone was just having a bad day lolJimboSent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
77Ford Posted February 17, 2016 Report Share Posted February 17, 2016 Sticking with the "Yellow" lol Quote Link to comment Share on other sites More sharing options...
KnarlyCarl Posted February 17, 2016 Report Share Posted February 17, 2016 I've heard those have problems where water can drip in from a pipe you're cutting overhead and fry it. Silly since that's the primary use of the tool but I'd heard they warranty that pretty well since it's more a design flaw than abuse. yeah.... I may have done that with the PVC shears lol, but it was covered under warranty, probably because it was brand new. Lesson learned. They aren't meant to be doused in water. Like Chris, I too have had no problems with their warranty. But, I use their website, Milwaukee's eservice to fill out warranty issues, so I don't have to deal with centers, because they are unreliable and slow. It's been a year since I have done that though, and that was a bad battery pack, just went bad suddenly. Eservice Quote Link to comment Share on other sites More sharing options...
DarynH Posted February 17, 2016 Report Share Posted February 17, 2016 One of my plumbing techs sent in his M12 Hackzall and they wouldn't cover under warranty so he didn't want to pay for repairs. This is how it's sent back. I would bet that if you used their E service they would fix it. Those local repair shops have some pretty dumb people in them half the time sadly. I had the same problem with my m18 hackzall. Seems like Milwaukee ttys harder to keep you happier than the local guys.Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
KnarlyCarl Posted February 18, 2016 Report Share Posted February 18, 2016 I would bet that if you used their E service they would fix it. Those local repair shops have some pretty dumb people in them half the time sadly. I had the same problem with my m18 hackzall. Seems like Milwaukee ttys harder to keep you happier than the local guys.Sent from my iPhone using TapatalkThis seems true for the most part, but lately they have been doing good where we send them at work, just once in awhile we get the odd circumstance that they screw up a warranty and it takes 3 months to get the tool back. Personally, I Just use eservice anywaysSent from my SCH-I535 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Bigmikez Posted February 18, 2016 Report Share Posted February 18, 2016 Bummer bro.. Quote Link to comment Share on other sites More sharing options...
comp56 Posted February 18, 2016 Report Share Posted February 18, 2016 well if you have a local ma and pa shops take on the responsibility of becoming a certified service center they often employ some people that just go by what they think because they are not there to think so instead of doing the things right they just say sorry I can't fix it. Another thing is some of these small shops can't always rely on Milwaukee kick backs, ok so you bring in a tool buddy gives you a clean replacement then they deal with Milwaukee and Milwaukee say....whoa this is not covered.......the little shop is out the tool? or they wait for a payment to long so instead of dealing with it they just say nope not covered. deal direct with Milwaukee probably best bet! 1 Quote Link to comment Share on other sites More sharing options...
JRS5565 Posted February 18, 2016 Report Share Posted February 18, 2016 Dewalt also returns tools in pieces if you pass on a repair. I had a recip returned under warranty coverage rejected because of water damage. I do not think I had more then 12 months on the recip and that claim of water damage was bs. Quote Link to comment Share on other sites More sharing options...
jeffmcmillan Posted February 18, 2016 Report Share Posted February 18, 2016 should come with some kind of deflector cover kinda like the very fine screen clips the fuel grinder has on the side More than that, the business end of tools should really be completely sealed unless you have vents with enough airflow to keep water out. I've had to cut things with the front half of a sawzall underwater with no problems Quote Link to comment Share on other sites More sharing options...
hathatyl Posted February 18, 2016 Report Share Posted February 18, 2016 damn that thing looks like it got ran over on the highway Quote Link to comment Share on other sites More sharing options...
Logan Posted February 18, 2016 Report Share Posted February 18, 2016 That sucks I'm kind of surprised that Milwaukee would send it back that way Quote Link to comment Share on other sites More sharing options...
BMack37 Posted February 18, 2016 Report Share Posted February 18, 2016 I bet if you post this to social media he'll end up with a new tool. Quote Link to comment Share on other sites More sharing options...
comp56 Posted February 18, 2016 Report Share Posted February 18, 2016 I bet if you post this to social media he'll end up with a new tool.ya I've seen some guys complaining and dude from Milwaukee say to PM him..... Quote Link to comment Share on other sites More sharing options...
khariV Posted February 18, 2016 Report Share Posted February 18, 2016 I think the M18 Fuel sawzall is sealed to prevent just this dirty of water damage from cutting pipes full of water. It's just a shame that the Hackzall hasn't gotten the same treatment. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
DR99 Posted February 18, 2016 Report Share Posted February 18, 2016 I think the M18 Fuel sawzall is sealed to prevent just this dirty of water damage from cutting pipes full of water. It's just a shame that the Hackzall hasn't gotten the same treatment.Sent from my iPhone using TapatalkM12 hackzall is one of the oldest M12 tools. Quote Link to comment Share on other sites More sharing options...
JimboS1ice Posted February 18, 2016 Report Share Posted February 18, 2016 I wonder if the m12 fuel is sealed Quote Link to comment Share on other sites More sharing options...
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