Maxwell Tyler Ray Posted September 10, 2015 Report Share Posted September 10, 2015 Some of you have seen a recent post about my multi tool dieing (if not, see link below)http://professional-power-tool-guide.com/power-tool-forum/index.php?/topic/7289-m18-multi-tool-died/Milwaukees E-service was easy to follow and painless to complete..less then 8 days there it was patiently waiting for me to come home!!! (:Nothing like tearing into a box and the new tool smellInstead to fixing mine they jus sent a new one and no questions asked!!Process from start to finish was easy and painless..curious as to what other companies warranty claims are like..feel free to leave your expirences below!!! 1 Quote Link to comment Share on other sites More sharing options...
comp56 Posted September 10, 2015 Report Share Posted September 10, 2015 ya how can you ask for anything more than that for service........new tool new journey... Quote Link to comment Share on other sites More sharing options...
Bigmikez Posted September 10, 2015 Report Share Posted September 10, 2015 Man that's awesome service bro!! A new one?!?! Milwaukee really knows how to take care of there customers!! 1 Quote Link to comment Share on other sites More sharing options...
jbw55 Posted September 10, 2015 Report Share Posted September 10, 2015 Excellent service from Milwaukee.....and that's why there #1, to me anyway 1 Quote Link to comment Share on other sites More sharing options...
DR99 Posted September 11, 2015 Report Share Posted September 11, 2015 It's probably easier and cheaper for them to swap it out than attempt to repair it. It's good to hear that Milwaukee has good service. Quote Link to comment Share on other sites More sharing options...
ankur Posted September 11, 2015 Report Share Posted September 11, 2015 Some of you have seen a recent post about my multi tool dieing (if not, see link below)http://professional-power-tool-guide.com/power-tool-forum/index.php?/topic/7289-m18-multi-tool-died/Milwaukees E-service was easy to follow and painless to complete..less then 8 days there it was patiently waiting for me to come home!!! (:Nothing like tearing into a box and the new tool smellInstead to fixing mine they jus sent a new one and no questions asked!!Process from start to finish was easy and painless..curious as to what other companies warranty claims are like..feel free to leave your expirences below!!! that's fantastic! same thing happened when my jigsaw broke last year, they gave me a brand new one. i imagine this has something to do with turnaround time. they know people need their tools so they would rather make a lifetime customer out of someone by sending them a new tool asap instead of making them wait for their actual tool to be fixed, cause who knows how many tools are being shipped to them on any given day and how long it might take once your tool hits the queue. plus this gives them the opportunity to sell reconditioned tools. Quote Link to comment Share on other sites More sharing options...
redmed Posted September 11, 2015 Report Share Posted September 11, 2015 One of the reasons I use Milwaukee.Now if only my car dealer would give service like that! Quote Link to comment Share on other sites More sharing options...
Nordraw Posted September 11, 2015 Report Share Posted September 11, 2015 I like it when they don't break and you don't have to send them back but nice to know that they will make it right for you. Quote Link to comment Share on other sites More sharing options...
DiverDn Posted September 11, 2015 Report Share Posted September 11, 2015 I've had great luck with their customer service, they converted me! Quote Link to comment Share on other sites More sharing options...
jbw55 Posted September 11, 2015 Report Share Posted September 11, 2015 One of the reasons I use Milwaukee.Now if only my car dealer would give service like that!You wouldn't say that about the car dealer if you had one of these LOL!! Quote Link to comment Share on other sites More sharing options...
Maxwell Tyler Ray Posted September 12, 2015 Author Report Share Posted September 12, 2015 I like it when they don't break and you don't have to send them back but nice to know that they will make it right for you.For sure!!! They are the best for a reason!!! Quote Link to comment Share on other sites More sharing options...
electromage Posted September 15, 2015 Report Share Posted September 15, 2015 Thanks for posting this! I think I'm going to standardize on Milwaukee, and hearing about good CS helps a lot. I've been stuck with some total junk after being stonewalled by rude companies. It's not a good feeling. Quote Link to comment Share on other sites More sharing options...
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